FAQ (Frequently Asked Questions)
Welcome to the Agivapenews.com FAQ page! Below, you’ll find answers to the most common questions about our products, services, and company. If you have further inquiries, feel free to contact us.
About Agivapenews.com
1. Who is Agivapenews.com?
We are a professional disposable vape retailer with over 8 years of experience in the vaping industry. Based in China, we specialize in selling authentic, high-quality disposable vapes in various models and flavors.
2. Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted manufacturers. We pride ourselves on providing customers with genuine, high-quality vapes.
3. Where do you ship from?
Our products are shipped from China, with additional local warehouses in Germany, Spain, and other countries to ensure faster delivery for European customers.
Products and Services
4. What types of disposable vapes do you offer?
We offer a wide range of disposable vapes with various puff counts, nicotine levels, and flavors to suit different preferences. Popular models include high-capacity vapes like the RandM Tornado series.
5. Do you offer wholesale pricing?
Yes, we support both retail and wholesale orders. The more you purchase, the lower the unit price. Please contact us for detailed wholesale pricing and requirements.
6. Can I customize my order?
We offer customizable options for bulk orders, including branding and flavor preferences. Contact us for more details on custom orders.
7. How do I know which vape is right for me?
Consider factors like puff count, nicotine strength, and flavor preference. If you’re unsure, feel free to contact us for personalized recommendations.
Shipping and Delivery
8. Do you ship internationally?
Yes, we ship to most countries worldwide. For faster delivery, customers in Europe can benefit from our local warehouses in Germany, Spain, and other locations.
9. How long does delivery take?
Delivery times vary depending on your location. Orders shipped from China typically take 7-14 business days, while orders from local warehouses can arrive within 3-7 business days.
10. What are your shipping costs?
Shipping costs depend on the destination and order size. For wholesale orders or larger purchases, we often offer free or discounted shipping.
11. How can I track my order?
Once your order is shipped, we’ll provide a tracking number via email or WhatsApp so you can monitor its progress.
Payment and Returns
12. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. Contact us if you need assistance with payment options.
13. Can I return or exchange a product?
Yes, we offer a return policy for defective or damaged products. Contact us within 7 days of receiving your order, and we’ll guide you through the return process.
14. Do you offer refunds?
Refunds are available for products that arrive damaged or are proven defective. Once the item is returned and inspected, we will process your refund promptly.
Trust and Support
15. Why should I trust Agivapenews.com?
With over 8 years of experience, a strong track record, and thousands of satisfied customers worldwide, we are committed to quality, authenticity, and excellent customer service.
16. How do you ensure product quality?
All products are inspected and tested before shipment to ensure they meet our high standards. Additionally, we work only with reliable and trusted manufacturers.
17. Do you have customer support?
Yes, our support team is available to assist with any questions or issues. Reach out to us via email at info@agivapenews.com or WhatsApp +86 15058176041.
Wholesale and Partnerships
18. How can I place a wholesale order?
Simply contact us via email or WhatsApp with your order details, and we’ll provide a customized quote and additional information.
19. Do you offer discounts for bulk purchases?
Yes, we offer tiered pricing for larger orders. The more you purchase, the greater the discount.
20. Can I become a distribution partner?
We welcome partnerships with retailers and distributors worldwide. Contact us for more details about collaboration opportunities.
Still Have Questions?
For further assistance, contact us via email at info@agivapenews.com or WhatsApp at +86 15058176041. We’re here to help!