Refund Policy

At Agivapenews.com, we strive to provide high-quality disposable vapes and excellent customer service. If you’re not fully satisfied with your purchase or encounter an issue, we’re here to assist. Please review our refund policy below.

Eligibility for Refunds

  1. Damaged or Defective Products

    • If the product arrives damaged or defective, you are eligible for a refund.
    • Please report the issue within 7 days of receiving your order and provide clear photos or videos of the damaged or defective item.

  2. Incorrect Items

    • If you receive the wrong product, we will arrange a refund or replacement after confirming the error.
    • Contact us within 7 days of delivery and provide a photo of the item received.

  3. Unopened Products

    • For unopened and unused products, refunds are available upon return.
    • The item must be returned in its original packaging within 14 days of delivery. Return shipping costs are the customer’s responsibility.

Non-Refundable Cases

  • Products that have been used or altered.
  • Requests made beyond the stated refund period.
  • Orders canceled after shipment.

Refund Process

  1. Contact Us
    Email us at info@agivapenews.com or WhatsApp us at +86 15058176041 with your order details and supporting evidence (photos/videos).

  2. Review
    Our team will review your case within 2-3 business days and provide further instructions.

  3. Return Instructions

    • For eligible returns, you’ll receive the return address in China.
    • Return shipping costs must be prepaid by the customer unless the error is on our end (e.g., wrong or defective product).

  4. Refund Approval

    • Once we receive and inspect the returned item, we will notify you of the refund status.
    • Approved refunds will be processed to your original payment method within 5-7 business days.

Additional Notes

  • For wholesale orders, refund terms may vary. Contact us for details.
  • Refunds for international orders may take longer due to shipping and processing times.

Need Help?
For questions about refunds or other concerns, reach out to us:
📧 Email: info@agivapenews.com
📱 WhatsApp: +86 15058176041

Your satisfaction is our priority at Agivapenews.com. Thank you for choosing us!